Hospitality and Tourism Training Specialists

The TMV Mission

TMV – Increasing Professional Pride – Improving Service Engagement
  • Measuring and developing increased emotional intelligence
  • Enhancing the skills, knowledge and attitudes of service teams
  • Empowering frontline employees to make decisions
  • Improving server-customer engagement through mindful communication
  • Strengthening patron loyalty and encouraging return visits

“Increasing emotional intelligence across your service teams, may just be the silver bullet that you have been looking for. Authentic personal connection with your patrons is more powerful than any other marketing activity”

Dave Upson, Managing Director TMV.

Welcome to Train My Venue

Train My Venue provides a free subscription for hospitality professionals who want to pursue continuous improvement.

Hospitality & tourism training resources available online at no cost to subscribers.

We provide in-house workshops for service teams across a broad range of topics.

Talk to us about coaching for managers and venue owners.

We help individuals and venues improve service performance

TMV online content is carefully selected to enhance the skills, knowledge and attitude of people across the service industry. 

Our subscriber community has access to blog articles, online videos, courses, learning activities, knowledge quizzes, coaching, profiling assessments and customised in-house workshop sessions.

Let us know if there’s a topic you would like to see covered and we’ll do our best to source that info for you.

Industry Insights

Is the service in your venue, emotionally mature?

Want to learn more about how to encourage your team to use emotional intelligence for improved customer service? contact@umtconsult.com.au 

Join our online community of Hospitality Professionals

You can subscribe for free if you are a hospitality professional.

Currently employed or looking for a new gig? Either way Join us we are here to help.

Improved skills, increased knowledge and a professional attitude will have customers coming back to your venue to see YOU. Why? Because you made them feel great.

Other venue operators will notice the level of enthuisiasm that makes your workplace buzz. Take pride in your profession!

How We Can Help

What makes your venue stand out from the competition?

  • Improved Coffee Skills
  • Engaged Service Staff
  • Confident Wine Service
  • Passionate Beer Service Bartenders
  • Safe and Welcoming Accommodation
  • Understanding Risk Management

Looking For A Career In Hospitality ? #IsHospitalityMyGig?

Contact us for a free consultation about your hospitality career aspirations and we can guide you towards the best pathway for achieving goals in this exciting sector. We can help you with:

  • Skills profiling to see where you fit most effectively into the industry
  • Seminars, workshops and conferences to improve your industry knowledge
  • Training programs to improve your current skills or assist you in achieving senior leadership positions within the industry

#RaiseTheBar Workshops in your Venue

#RaiseTheBar Workshops can help any venue stand out from the competition. Truly professional service staff and many venue owners get frustrated by mediocre service and ordinary skills from the team.
Talk to us about how to get the whole team up to speed!:

  • Authentic connection with guests
  • Sell them more of what they want
  • Understand they came to buy an experience
  • Help the team understand the profit margins
  • Give them the tools, then trust the team to do what they are good at!

Increase service team EI and watch revenues climb.

Studies have shown that Emotionally Intelligent interactions with customers from service teams are proven to increase revenues by 35% – 45% in hospitality businesses. Emotional Intelligence (unlike IQ) can actually be identified, coached and increased. This approach leads to a continuous improvement cycle of “EI aware” managers, owners and service staff developing their skills and applying them to improved customer engagement.

#EmotionallyIntelligentService

bar-golf

Six weeks into 2017 – How’s it going for you?

I played golf recently with a good mate who manages a 4.5 Star metropolitan hotel. He made a very poignant observation, “It’s only early February and I done so much already this year!” His measures of success revolved around his professional, personal and family scenarios and he was clearly pumped about the outcomes. His hotel…

Details

Team Waiter

Do Hospitality Supervisors Really Supervise?

Hospitality Supervisors Need A Hands On Approach. I was at a venue recently for a meeting with two hospitality industry colleagues and I noticed something that seems to be becoming a common trait with young, dare I say, “untrained” food and beverage attendants. I won’t even use the term “waiter” because they don’t really fit…

Details

Whsiky Glass

Whisky or Whiskey

Whiskey or Whisky?
How does the change of seasons affect your eating and drinking pattern? As the southern hemisphere moves into Autumn and our northerly neighbors enjoy the smells and sounds of Spring, our patterns of consumption change.

Details

As good as Richard is, a big reason why the Seahawks secondary is good is because is backstopping and all those corners. When Luke Kuechly Womens Jersey get a little bit of confidence here, we get pretty streaky. The running game has been bolstered by the Aaron Donald Jersey of Giovani . he played guard, played for the Panthers, Geoff Hangartner...

Funning thinking back, but come on!
Vikings Wire. But that's their job. He hit a ball toward the shortstop, Pee Wee Reese.

The only people who broke the rules were the N.B.A., because they changed the rules as they went along. Of those, Byrd Corey Brown Jersey to have the Dustin Hopkins Jersey attitude and Jack Butler Jersey definitely contributed.