Superbowl Fever

Special events can be a little hard to keep track of in this busy world we live in. Almost every day there seems to be a “cause”, “event”, “anniversary” etc. However the opportunities for the savvy club, pub or bar operator to create additional in-house experiences for customers can be rewarding. Sift through calendar with…

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Create Memorable Hospitality Experiences

What is your most memorable recent hospitality experience? During the holidays I had the privilege of taking Henry, an 84 year old gentleman of German heritage, to the Munich Brauhaus on South Wharf Melbourne. His eyes lit up as we entered this beer hall styled venue, rich with natural timber and animal hide fixtures. However…

Hospitality concept.

Improving Hospitality Service Engagement

Today we feature an article on Hospitality Service Engagement that was published in the August edition of Drinks Trade magazine, I hope you gain some insights from it. There is no news in the story that the hospitality and tourism industry remains heavily reliant on a casual workforce.  Service positions are frequently filled by people…


Product Knowledge – Keeping Up with our Customers

Have you ever been in that situation where your guests are discussing some aspect of a wine, beer, coffee or food item and you have no idea what they are talking about? It rattles your confidence and can have you second guessing your choice of employment when your own product knowledge is bit shallow.