This magnificent old device has seen more than a few innovations since Alexander Graham Bell filed his first patent for the telephone in 1876
But some fundamental things never change and the importance of how this device is used, is still critical to the success of a hospitality venue. Even in this age of online bookings a very high percentage of first contact with your establishment is a phone call. It is essential to make a strong, friendly and professional impression when you take that call. Our friends at William Angliss Institute have produced a training video to take you through the critical steps.
Watch this episode and then exit to test your knowledge with our online assessment.