A new financial year – How’s it going for you?

I played golf recently with a good mate who manages an international 5-star hotel. He said, “I can’t believe the first quarter is done already, but I’m pretty happy with my achievements!” His measures of success revolved around his professional, personal and family scenarios and he was clearly pumped about the outcomes. His hotel is…


Product Knowledge – Keeping Up with our Customers

Have you ever been in that situation where your guests are discussing some aspect of a wine, beer, coffee or food item and you have no idea what they are talking about? It rattles your confidence and can have you second guessing your choice of employment when your own product knowledge is bit shallow.

Bootleg Highway (129)

Your People are the Pulse of Your Venue

I visited some great venues over the weekend with some muso mates as we did a little road trip to the Murray River region. We called into various coffee shops, bakeries, roadhouses, wineries and pubs on our journeymen’s adventure. My mates come from a range of non-hospitality backgrounds, so it was interesting to hear their…